RETURN PROCESS & POLICIES
If you are not completely satisfied with your purchase for any reason, or just need a different size, you may return it to us for a refund within 30 days of purchase.
Please note that we do not offer exchanges because we have a small warehouse and transient inventory of size/color SKUs in order to guarantee a suitable replacement. We offer refunds only.
Please read this entire page for more information and conditions regarding this policy, and how to return your item for a refund.
RETURN TERMS (U.S. ONLY)
- All returns must be sent to us within thirty (30) days of the purchase date.
- All returned items must be in new, unwashed, and unused resale condition. If there are stains, a detectable smell of detergent or other odors, or any other signs of wear or damage we cannot issue a refund - nor send the item back to you. Just like brick & mortar clothing stores, if it's in any condition you would personally be unhappy with after receiving it from us, we're unlikely to accept it. 😉
TO START THE RETURN PROCESS (U.S. ONLY)
- Please send your item, plus preferably your packing slip or printout of your order confirmation to:
770 Park Blvd
San Diego, CA 92101
- Please allow up to 1-3 weeks during off-peak times after we receive your return to process your refund and for it to appear on your credit card statement. Refunds can take up to 4-6 weeks during prime holiday months due to our very small staff and will be processed in the order received.
- You will receive an email as soon as your refund has been processed.
- Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company.
We are a small business, with a small warehouse, and as such have somewhat transient inventory of existing products. We also change colors and styles quite frequently. Because of these factors we do not offer exchanges because we can't guarantee the item you want will be in stock and instead we offer only returns/refunds. If you are wanting a different size or color than what you purchased, we recommend ordering it while in stock and then sending us your return for refund of the original item.
We are currently offering returns for U.S. orders only (however, we do guaranty delivery of your order). Too many international packages are getting severely delayed or lost at the moment due to COVID-19, and tracking and/or replacing them is costing us a lot of time and money for a small business.
HOWEVER you may send items back to us for refund AT YOUR OWN RISK and expense - we would highly encourage using DHL, as it is the only reliable and (somewhat) cost-effective shipping option that we currently offer for outbound international customers (they do not give us the ability to send RMAs).
All returned items must be in new, unwashed, and unused resale condition. If there are stains, a detectable smell of detergent or other odors, or any other signs of wear we cannot issue a refund - nor send the item back to you.
Please also be advised that due to international shipping delays, if your return is delayed for long periods it may not reach us in the same condition that you send it :/