If the tracking for your order indicates it delivered but you are unable to find it other otherwise don't have it, please use one of the following ways to track it down:
1. Go to your local post post office with your invoice receipt and tracking number. This is the fastest way to troubleshoot missing packages, as it can be very difficult to get someone on the phone! They may be able to find your package misplaced at the office, or speak to your carrier. If your post office simply says it was delivered and does not offer any additional help - ask them for GPS tracking of the delivery to prove it was delivered to the correct address.
2. We advise the method above for quickest resolution, but you can also contact USPS via one of the other options on this page for help in locating your package: https://www.usps.com/help/contact-us.htm
3. Please note that we do not have any additional tracking capability than you do via usps.com, and even less ability to resolve the situation since we cannot visit your local post office.
We do not cover replacement for packages which are stolen from your property, or packages which are delivered to an address you may have incorrectly entered in your order. We cannot be held responsible for the security of an unattended mailbox, porch, doorstep, etc. - we take responsibility for getting your items delivered to your postal address drop point (U.S.) or to your local post office (international orders).
That being said, package theft is a very real and increasingly common problem these days with ubiquitous online mail order.
If you believe a package has been stolen you are advised to file a police report as well as place a theft claim with your credit card company or bank, as many credit cards do cover theft with proper documentation.
In rare cases where USPS does indeed "lose" your package, or deliver it to the incorrect address, it is often insured through our commercial relationship and they will cover a replacement.