• Do you offer telephone support? plus icon minus icon
  • Not at this time, unfortunately. We are currently in the process of deploying staff, systems and processes for telephone support and hope to offer this communication method during the coming year. ... See more
  • Why am I not getting responses to my inquiries? plus icon minus icon
  • Make sure to contact us only by filling out the form on this page, or by clicking "Contact Us" on the website. We no longer accept direct emails, as routing all inquiries through our help ticket sy... See more
  • How do I submit a request? plus icon minus icon
  • If you are on a desktop, just click "Submit a request" at the upper-right portion of your screen. If you are on a mobile device, tap the 3 horizontal-lined menu icon in the upper-right option of yo... See more
  • What is your return policy and exchange policy? plus icon minus icon
  • RETURN & EXCHANGE POLICY Please note that the original policy is posted here on our Returns page and those terms are in force even if this page is not as recently updated. If you are not completely... See more
  • I'm missing one or more free bonus items? plus icon minus icon
  • Often, this is due to placing an order with a discount code. Certain offers for free bonus items, such as for the WOOF Freeball Package Booster or WOOF Freeball Jock, unfortunately cannot be combin... See more
  • Why have I received a partial delivery? plus icon minus icon
  • If you've ordered more than one item, your full order may be coming to you in separate shipments. This is because athletic wear is shipped from WOOF HQ in San Diego, while screen printed and embroi... See more
  • How do I track (or where is) my order? plus icon minus icon
  • If your order has been shipped, an email will be sent to you with further information. You may also track orders that have been shipped by logging into your account here. If you do not remember the... See more
  • When will I receive my order? plus icon minus icon
  • Items are shipped either from WOOF HQ in San Diego, CA, or from our printing fulfillment centers in California and North Carolina. You will be charged only one shipping price, regardless of how man... See more
  • Tracking for my order says it was delivered, but I didn't get it? plus icon minus icon
  • If the tracking for your order indicates it delivered but you are unable to find it other otherwise don't have it, please use one of the following ways to track it down: 1.  Go to your local post p... See more
  • I forget my account password? plus icon minus icon
  • If you created a password while placing your order, you are able to log into the website to track your orders and view order history (not if you checked out as a guest with no password).  For secur... See more